Cakes order Terms

Don't worry, it's nothing scary! Our terms and conditions are listed here, and you'll sign off on them when you place an order. These are so we can have complete transparency between us. Please don't hesitate to reach out if you have any questions!

Important Note:

Any custom order requires at least 15 days’ notice (additional fees will apply for last min orders if time permits).

- Available for pick up on weekends only (Saturday-Sunday) NO orders will be accepted or fulfilled on weekdays.

Thank you for trusting and supporting

N.C. Pup’s Bakery.

  • A 50% Non- Refundable and Non-Transferrable Retainer Fee is due at the time of order placement in order to reserve your order and date. Until this is paid, the date is not reserved and may fill up. This fee goes toward the total cost, and the remaining half is due 3 days before the day of pick OR pay in full at time of placing your order if desired.

  • Orders placed after two weeks of the requested pick up date will have a rush fee added on to their order.
    The entire payment may be requested at once for short-notice orders.

  • All orders are to be picked up on the date decided unless agreed upon otherwise. If you decide to place a delivery order, and it is available in your area on your date, a small fee will be added based on mileage and date.

  • Any changes made to your order must be done at least 1 weeks before your reserved date. Anything after that will be under consideration and a fee may apply.

  • Thank you for bringing those inspo pictures! But your pup cake may not be perfect replicas - we'll try our best to keep it close.

    We will always send you pictures of the finished cake to make sure you are happy with the final result. :)

  • All prices are subject to change. Prices are often dictated by ingredient costs. I'm always trying to provide the best organic- high quality ingredients to my clients and their pups. This also means I can't honor old pricing (because the local grocery store won't honor their old flour prices or their organic Greek yogurt for example :(

  • We bake in a home kitchen not inspected by the health department although we are registered by the North Carolina Department of Agriculture & Consumer Services Food and Drug Protection Division Animal Feed Program.

    Our kitchen is not nut free, egg free, dairy free, gluten free. Boring disclaimer, but we have to say it per the law.

 FREQUENTLY ASKED QUESTIONS ( FAQs )

If you have other questions that are not listed here, Please send us an email. We are here to help!

Storage/ Ingredients/ Feeding instructions

  • How do I store N.C Pup’s Bakery treats?

Each treat have their own storage description on the Shop page

  • Does N.C. Pup’s Bakery treats has an expiration date?

Each treat have their own shelf life description on the Shop page

  • Are N.C. Pup’s Bakery edible for human?

Absolutely! We only use human-grade and organic ingredients. Before creating each recipe, we make sure to try them ourselves!

Although, we don’t recommend it since most of our treats are hard for your teeth and can cause fracture, but if you feel like trying our soft treats go for it, you might not like it because there are not sugar on them.

  • What are the ingredients used on N.C Pup’s Bakery products?

Each treat has their own ingredient description on the Shop page. They are 100% natural ingredients, you will never find any artificial colors, additive, processed sugar (Only the sweet from fruits) preservatives on our recipes.

Food Allergy Notice.
Please be advised that food prepared in our facilities are made on shared equipment that also processes peanuts. If you are not sure about each treat ingredient, please emails us and we will be more than happy to answer any questions.

  • How do I serve N.C Pup’s Bakery treats?

Our products are intended as a treat or reward, not food. Supervise your dog while eating to ensure treat is broken into small pieces of an appropriate size for your dog before consuming. If treat is consumed quickly and in large pieces, there is risk of choking or gastrointestinal blockage. Always make sure your pups have plenty of water after eating.

General/ Ordering

  • Does N.C. Pup’s Bakery make custom orders?

Yes! We would love to assist you creating that special treat or cake for your pooch. Please email us ncpupsbakery@gmail.com with any inquire or question.

  • Can I cancel my order?

Unfortunately, no! We cannot cancel orders. We are a small online business, and everything is baked to order. But if you need to change you order shipping address, please send us an email the same day ncpupsbakery@gmail.com so we can ensure your fur baby receives their treat at the right location.

  • When will my order ship?

We are a small online business, and everything is made to order so we can guarantee that your pup will have fresh treats. Please allow 5-7 business days after purchase. We will notify you when it's been shipped. We promise we are working to get your order packed & shipped as fast as we can.

  • Would these treats break once shipped?

We try our hardest to pack all of the cookies as securely as possible to prevent any breaking. However, once they are shipped, it is out of our control how they are handled by postal services.