FAQs

FREQUENTLY ASKED QUESTIONS

If you have other questions that are not listed here, Please send us an email. We are here to help!

Storage/ Ingredients/ Feeding instructions

  • How do I store N.C Pup’s Bakery treats?

Each treat have their own storage description on the Shop page

  • Does N.C. Pup’s Bakery treats has an expiration date?

Each treat have their own shelf life description on the Shop page

  • Are N.C. Pup’s Bakery edible for human?

Absolutely! We only use human-grade and organic ingredients. Before creating each recipe, we make sure to try them ourselves!

Although, we don’t recommend it since most of our treats are hard for your teeth and can cause fracture, but if you feel like trying our soft treats go for it, you might not like it because there are not sugar on them.

  • What are the ingredients used on N.C Pup’s Bakery products?

Each treat has their own ingredient description on the Shop page. They are 100% natural ingredients, you will never find any artificial colors, additive, processed sugar (Only the sweet from fruits) preservatives on our recipes.

Food Allergy Notice.
Please be advised that food prepared in our facilities are made on shared equipment that also processes peanuts. If you are not sure about each treat ingredient, please emails us and we will be more than happy to answer any questions.

  • How do I serve N.C Pup’s Bakery treats?

Our products are intended as a treat or reward, not food. Supervise your dog while eating to ensure treat is broken into small pieces of an appropriate size for your dog before consuming. If treat is consumed quickly and in large pieces, there is risk of choking or gastrointestinal blockage. Always make sure your pups have plenty of water after eating.

General/ Ordering

  • Does N.C. Pup’s Bakery make custom orders?

Yes! We would love to assist you creating that special treat or cake for your pooch. Please email us ncpupsbakery@gmail.com with any inquire or question.

  • Can I Edit or cancel my order?

Unfortunately, no! We cannot edit or cancel orders once they've been printed & submitted. We are a small online business, and everything is made to order. But if you need to change you order shipping address, please send us an email the same day ncpupsbakery@gmail.com so we can ensure your fur baby receives their treat at the right location

  • When will my order ship?

We are a small online business, and everything is made to order so we can guarantee that your pup will have fresh treats. Please allow 3-5 business days after purchase. We will notify you when it's been shipped. We promise we are working to get your order packed & shipped as fast as we can.

  • Would these treats break once shipped?

We try our hardest to pack all of the cookies as securely as possible using vacuum sealed to prevent any breaking. However, once they are shipped, it is out of our control how they are handled.